Get in Touch
Contact Us
Have questions about our knives, need help with an order, or interested in custom work? We're passionate about connecting with our community and helping you find your perfect blade.
Send Us a Message
Whether you're curious about our knives, want to discuss a custom order, or just want to share your cooking adventures, we'd love to hear from you.
Our Commitment to You
At El Matador Knives, we believe in building relationships, not just transactions. When you reach out to us, you're connecting with people who are genuinely passionate about knives and cooking.
We personally read every message and strive to respond within 24 hours. Whether you're asking about blade geometry, seeking advice on knife care, or simply want to share photos of the meals you've created, we're here for it.
For wholesale inquiries, restaurant partnerships, or media requests, please mention this in your message and we'll prioritize your inquiry.
Support
Frequently Asked Questions
Quick answers to common questions. Can't find what you're looking for? Send us a message above.
How long does shipping take?
Standard US shipping takes 3-5 business days. International orders typically arrive within 7-14 business days. Legacy collection items made-to-order require 4-6 weeks production time before shipping.
Do you offer returns?
Yes, we offer a 30-day satisfaction guarantee on all standard products. If you're not completely satisfied, return your knife in original condition for a full refund. Custom and made-to-order items are final sale.
How do I care for my knife?
Hand wash with mild soap, dry immediately. Never put your knife in the dishwasher. For high-carbon and Damascus blades, apply a light coat of mineral oil after each use. Store in a knife block or on a magnetic strip.
Are your knives lead-tested?
Yes, all El Matador knives undergo rigorous safety testing, including lead testing for any decorative elements. Your safety is our priority.
Can I request a custom knife?
Absolutely! Our Legacy collection offers made-to-order options. Contact us to discuss your vision—from blade shape to handle material to personal engravings.
What is your warranty?
All El Matador knives come with a lifetime craftsmanship warranty. This covers defects in materials and workmanship, but not damage from misuse or improper care.
Why Connect with El Matador Knives?
When you purchase an El Matador knife, you're not just buying a product—you're joining a community of passionate cooks and collectors who appreciate the art of Spanish craftsmanship. Our customer relationships extend far beyond the transaction, and we're always here to support you in your culinary journey.
Whether you're a home cook upgrading from department store knives, a professional chef seeking tools that match your skill, or a collector appreciating the intersection of function and artistry, we understand your needs because we share your passion.
Our team includes experienced knife enthusiasts who can help you select the right blade for your cooking style, advise on maintenance and sharpening techniques, troubleshoot any issues, and even discuss the history and tradition behind different knife designs.
For those interested in custom work, we offer a unique opportunity to collaborate with our artisan partners in Spain. From selecting specific handle materials to requesting custom blade profiles, we can help bring your vision to life. Custom pieces typically require 6-8 weeks to complete but result in a truly one-of-a-kind knife.
We also welcome partnerships with restaurants, culinary schools, and retailers who share our appreciation for quality. If you're interested in featuring El Matador Knives in your establishment or inventory, please reach out to discuss wholesale opportunities.